Shipping policy

Shipping Policy

Emad Electronics Est

1. Shipping Fees

Shipping fees may apply depending on the selected delivery option.
Additional charges may apply for expedited shipping services.
For international shipments, extra fees related to customs duties and taxes may apply as per destination regulations.

2. Delivery Areas

Emad Electronics Est delivers to most locations within Saudi Arabia (KSA) and the United Arab Emirates (UAE).

3. Order Tracking

Once an order is dispatched, customers will receive tracking details via email or through the official Emad Electronics Est platform, allowing them to monitor the shipment status in real time.

Service Level Agreements (SLA)

1. Delivery Timeframes

Standard Shipping: Estimated delivery within 3–5 business days.
Express / Two-Day Shipping: Guaranteed delivery within two business days for eligible products.

2. Performance Standards

Emad Electronics Est is committed to meeting promised delivery timelines and maintains internal performance benchmarks for on-time deliveries.
In the event of a delay, appropriate support or compensation (such as store credit) may be offered in line with company policy.

3. Customer Support

Our customer support team is available to assist with all shipping-related inquiries, including order tracking, delivery concerns, and return requests.
Customers can contact support through the website, official communication channels, or the customer service hotline.